Cancellation Policy
We understand that sometimes you may need to change your mind. Our cancellation policy is designed to be simple and fair while ensuring smooth order processing.
1. Order Cancellation Before Dispatch
-
You can request cancellation of your order before it has been packed or dispatched.
-
To cancel your order, contact us through our official support channels:
-
Email: vkart.store09@gmail.com
-
Phone/WhatsApp: +91 9449544182
-
Please mention your order number when making the request.
-
If your order has not been processed for shipping, we will cancel it and initiate a full refund within 1–2 business days.
Note: Cancellation requests made via Instagram DMs, Facebook messages, or any other unofficial platform will not be considered valid.
2. Order Cancellation After Dispatch
-
Once an order has been shipped, it cannot be cancelled.
-
If you still wish to cancel, please accept delivery and then raise a return request as per our Return & Refund Policy.
3. COD Order Cancellations
-
COD orders may require confirmation via phone, SMS, or WhatsApp.
-
Unverified COD orders may be automatically cancelled.
-
Frequent cancellations of COD orders may lead to COD being disabled for your future purchases.
4. Prepaid Order Refunds
-
If a prepaid order is cancelled before dispatch, we will initiate a full refund to your original payment method (UPI, wallet, credit/debit card, etc.).
-
Refunds generally reflect within 3–7 business days, depending on your bank.
5. Seller Cancellations
We reserve the right to cancel an order in the following situations:
-
Product is out of stock or discontinued
-
Invalid or incomplete address details
-
Order flagged as high-risk or suspicious by our payment gateway
In such cases, you will be notified immediately and issued a full refund (if payment was already made).
6. Contact Us
For cancellation support, you can reach us at:
-
Email: vkart.store09@gmail.com
-
Phone/WhatsApp: +91 9449544182
-
Business Hours: Monday to Saturday, 10 AM – 6 PM